Frequently Asked Questions

How do I place a wholesale order and how do I order for the first time?

When placing your first order you may also wish to contact us directly.

We may be of assistance with FREE displays, signage, retail packaging, and lifetime guarantee/gift cards telling the story of the artisan families. These items can be a great help in making sales.

We will also let you know about any current promotions!

If you have a question please call customer service at 1-800-463-9422 from 9.A.M. TO 5 P.M. EST or or email us at info@costellointernational.com.

Why should I buy from Costello International?

Costello International is the worldwide leader in the distribution of Fair Trade jewelry from Mexico.

We are the very cutting edge of Fair Trade jewelry design and introduce important new and successful fashions every season.

Our beautiful jewelry delivers above-average profits and we give you the very best service after the sale.

We supply more than 1000 wholesale customers worldwide.

We proudly celebrated our 50th anniversary in 2022.

What’s your minimum order requirement to start a wholesale account?

The first-time minimum order is $200.00.

There is a minimum of $150.00 on reorders.

Will I be the only retailer in my commercial district?

Yes! A customer’s exclusivity is guaranteed within their commercial district.

What is my markup to retail going to be?

Smart retailers selling popular fashion accessories know to expect better than average margins from this category.

Considering all the work required to make this art by hand, a simple keystone (double your cost) will often not create a price that agrees with your customer’s expectations and perceived value.  

Your most successful markup for our line will average 3 times your cost!

Do you guarantee customer satisfaction?

Yes! As a wholesale customer, you will enjoy having a guaranteed five-week retail trial on every order.

You and your customers will love the quality and selection or Costello International will pay the shipping on any returns.

I like your products and the way you support retailers, I have a budget, are net terms available?

Yes, we can offer you net billing.

Please ask your account representative for more details about credit terms. 

Do you compete with your wholesale clients through the retail of your products?

No, we do not.

Our customers find themselves at a disadvantage when competing with their wholesale suppliers for retail customers.

Our relationship with you comes first!

What are your best sellers?

Our Rings, Earrings, and Bracelets are Best-Sellers.

Our Best-Sellers may come with a combination of free quality miniature displays, free silk voile bags, and free Fair Trade lifetime warranty gift cards. They make a very meaningful gift that people can afford to pick up for $15 to $50 dollars.

Displaying earrings and bracelets together often generates the sale of a set and many stores offer a discount on any second piece.

Throughout the fashion world, the popularity of rings has become a market phenomenon. Our exclusive ring designs have become the number one selling item in many retail stores. Our stunning rings are flying off the shelves!

What other popular categories of gifts do you offer?

Our most popular categories include tennis bracelets, barrettes, brooches, earring & necklace sets, ceramic art, amate bark paintings, religious gifts, anklets, toe rings, money clips, pill boxes, jewelry boxes, collectibles and the top-selling children’s toy “Seismic Critters” from Mexico.

How do I display your products? 

High-quality miniature displays are often free when you order from Costello International. 

We also offer a wide variety of useful display equipment at discounted prices.

Costello International also offers colorful silk voile gift bags, excellent for the presentation of any gift.

Can I choose the pieces I want in my collection?

Yes, your input is important. We understand you know what your customers will be excited to find!

Our best-selling mosaic inlaid earrings and bracelets are sold assorted.

What about shipping? How long will it take for my products to be delivered?

Most USA and Canadian customers receive their orders within five business days.

Most orders received by 12:00 P.M. EST are shipped within 24 hours. Guaranteed same day shipping on orders received by 12:00 P.M. EST is an additional $25.00.

Overnight and International shipment quotes are available upon request.

We recommend DHL for larger international shipments.

What information is on your free gift cards?

Gift cards that accompany Costello International jewelry include a lifetime guarantee for your customers.

Free educational gift cards explain the concept of Fair Trade and authenticate each piece as a Fair Trade product.

These gift cards tell the story of the artisans who hand-craft these lovely adornments.

Fair Trade makes for a meaningful purchase and a meaningful gift. 

Will you meet or beat any competitors price?

Yes, Costello International will beat any competitor’s prices by 10%. 

How can I find out about your NEWEST products and promotions?

Join our email list to receive information on our NEWEST products and promotions.  SIGN UP HERE.

What materials are used in making your jewelry? 

For accessories such as rings, toe rings, and bracelets having an intimate contact with the skin, we use a .999 pure silver overlay. The same as fine flatware, the overlay will last a lifetime.

Costello International also produces a complete line of Pure Copper jewelry, so desired for its purported health benefits.

Our Rose Gold is a traditional alloy of pure copper and bronze known as tumbaga.

Inlay materials include mother-of-pearl, lavender mother-of-pearl, cultured pearls, semi-precious stones, cubic zirconia, wildflowers, tropical hardwoods, pacific abalone shell, and other natural materials and resins.

Earring wires are made from hypoallergenic surgical steel. 

Where is your product from?

We work with indigenous artisan families in more than 40 communities in southern Mexico. 

Costello International is the world’s leading supplier of Mexican wholesale jewelry and accessories from this region, world-famous for its folk art.

Is Costello International a member of any trade associations?

Yes. Costello International is the 16th most senior member of the Fair Trade Federation. We have been a member for more than 25 years.

Learn more about fair trade at  fairtradefederation.org

Do you accept credit cards?

Yes, Visa and Master Card

What are your hours of operation?

We are here to serve our clients from:

Monday 9 – 6:00 p.m. EST
Tuesday 9 – 6:00 p.m. EST
Wednesday 9 – 6:00 p.m. EST
Thursday 9 – 6:00 p.m. EST
Friday 9 – 4:00 p.m. EST
Saturday 10 – 4:00 p.m. EST
Sunday Closed

Wait, I have more questions?

We welcome your questions, comments and feedback. We are in touch with thousands of gift stores and we would be happy to share information about fashion trends and news in the gift industry.

Please don’t hesitate to Contact Us.